Order Policies

Musikgarten License Teachers

All Licensed teachers receive a discount off Musikgarten’s List price. Log in to your teacher account see Licensed teacher prices.

Additional Discount:

• 5% discount on the purchase of 10-19 of the same Family Packet on the same order
• 10% discount on the purchase of 20 or more of the same Family Packet on the same order

To receive the bulk Family Materials discount, your license must be kept in good standing to receive Licensee discounts.

General Polices

• All individual orders placed by phone or email will be invoiced, and you will be able to pay the invoice directly.
• Online orders must be paid by Credit or Debit Card.
• No COD orders.
• PLEASE give us a daytime phone number and email address.

Sales Tax: Indiana residents only – Indiana requires us to charge sales tax on all Indiana residents. If you are tax-exempt, please contact us with your tax-exempt information at 800-216-6864 or email shannon.mullins@musikgarten.org

School Orders

• Please include a contact name and phone number.
• All school orders must be accompanied by a purchase order or purchase order number.
• All purchase orders will be billed on a 30-day account.
• All confirming orders must state “confirming order.”  If not, your order may be duplicated, and you will be responsible for all shipping charges and return of merchandise.

Payment

• Payment may be made by credit cards, debit cards, or check. Make all checks payable to Music Matters, Inc. 
• All payments must be made in U.S. funds.
• International orders (including Canada) must be paid by credit or debit card after being invoiced.
• Approved accounts are 30 days net. 30-day accounts may be established by previous payment by credit card (Visa or MasterCard) or an approved credit application on file.
• 30-day accounts must be paid in full within 30 days from the date invoiced, or that balance will be billed on the credit card given with the order.

Prices

Prices are subject to change without notice.

Back Orders

Musikgarten makes every effort to keep all items in its catalog in stock at all times. If an item is on back order, you will be notified immediately before your order is processed.

Discrepancies and Shipping Damage

Any discrepancies in your order or shipping damage must be reported within 15 days of shipment.  We will not be responsible for any claims made after that time. Keep all packing materials for damaged shipments; the carrier may need to inspect them. Contact us at: shannon.mullins@musikgarten.org or call 800-216-6864

Returns

The following items are not eligible to be returned:

• Teacher Materials
• Instruments
• Accessories
• Promotional Materials

We will accept returns of unused FAMILY MATERIALS only, and they will be credited to your Musikgarten account. All family material returns must be in mint condition.

Returns of over-purchased Family Materials must be made within 60 days.

Family Materials returned after the 60 days will incur a 15% restocking fee. Family Materials 6 months and older from the invoice date will not be accepted as a return.

Note: If you are a Licensed Musikgarten teacher and order materials at a bulk material discount, your bulk discount may be affected by the return. The customer will be responsible for all return shipping charges.

Defective Items

Musikgarten will replace defective items only for the same item; no refund or credit on account will be issued.

Steps:   

1. Contact Musikgarten about defective items via shannon.mullins@musikgarten.org or 800-216-6864.
2. Send the item back via US Post. Include name and Musikgarten account number. Musikgarten will reimburse return shipping charges with the method you paid with. 
3. Musikgarten will ship a replacement after the defective item is processed.

CDs and natural instruments will wear out over time. Musikgarten will not replace items due to natural wear and tear or customer mishandling.

If you have questions concerning your order, please call 800-216-6864 or email shannon.mullins@musikgarten.org.

Shipping Methods and Rates

• All orders are shipped the next business day after the order is placed.
• Musikgarten ships orders via UPS or USPS.
• UPS Next Day Air, 2nd Day Air, 3rd Day Select, and USPS Priority Express are available at customer request. Additional costs will apply. Call or email for pricing at 800-216-6864 or todd.kramer@musikgarten.org

Shipping Rates for the Continental US, Alaska, and Hawaii 

Order Amount   Price

up to $20             $7.95
$20.01-50            $10.95
$50.01-100          $12.95                          
$100.01-300         13%                              
$300.01-500         11%                 
$500.01-1000        9%                  
$1000.01-2000      7%                                 
$2000.01-5000      5%                   
over $5000            4%                

International Shipping and Orders

International orders need to be emailed to todd.kramer@musikgarten.org or call 800-216-6864.

Canada

• Orders over $200: Flat rate shipping fee of $50 US. Orders will ship UPS. Customer is responsible for GST and any Customs Broker Charges.
• Orders under $200:  Musikgarten will ship US Post Priority Mail, and the shipping cost will be determined by weight. 

Countries other than Canada

Call 1-800-216-6864 or email todd.kramer@musikgarten.org for pricing.

Privacy Policy

Please review our privacy policy here.