Ordering Policies

General
All individual orders placed by phone, fax, or email must be paid by Visa or MasterCard or charged to an approved 30 day account.

Online orders must be paid by Visa or MasterCard or charged to an approved 30 day account. Call 1-800-216-6864 for credit card payment.

Orders may be mailed in with check, money order, or Visa or MasterCard number as payment.

No COD orders.

PLEASE give us a daytime phone number and email address.

School Orders
Please include a contact name and phone number.

All school orders must be accompanied by a purchase order or purchase order number. All purchase orders will be billed on 30 day account.

All confirming orders must state “confirming order.”  If not, your order may be duplicated and you will be responsible for all shipping charges and return of merchandise.

Payment
Payment may be made by cash, check, money order, Visa or MasterCard. Make all checks payable to Musikgarten. Credit Card payments require card number, CVV2 code (3 digit security code on back of card) and expiration date.

All payments must be made in U.S. funds.

International orders (including Canada) must be paid by Visa or MasterCard.

Approved accounts are 30 days net. 30 day accounts may be established by previous payment by credit card (Visa or MasterCard) or an approved credit application on file.

30-day accounts must be paid in full within 30 days from the date invoiced or that balance will be billed on the credit card given with the order.

Licensees
Additional Discount: 

5% discount on purchase of 10-19 of the same Family Packet on the same order
10% discount on purchase of 20 or more of the same Family Packet on the same order

In order to receive the bulk Family Materials discount, invoice must be paid within 30 days. After  30 days the invoice will be re-figured for the full amount without discount.

License must be kept in good standing to receive Licensee discounts.

Prices
Prices are subject to change without notice.

Back Orders
Musikgarten makes every effort to keep all items in its catalog in stock at all times. If an item is on back order you will be notified immediately before your order is processed.

Returns
Any discrepancies in your order must be reported within 15 days of shipment.  We will not be responsible for any claims made after that time.

The following items are not eligible to be returned:
 Teacher Materials
 Instruments
 Accessories
 Promotional Materials

We will accept returns of unused FAMILY MATERIALS only and they will be credited to your Musikgarten account.  All family material returns must be in mint condition.

Returns of over-purchased Family Materials must be made within 60 days.

Family Materials returned after the 60-day time period will incur a 15% restocking fee.  Family Materials 6 months and older from the invoice date will not be accepted as a return.

Defective Items:
Musikgarten will replace defective items only for the same item; no refund or credit on account will be issued.
 Steps:  1) Contact Musikgarten about defective item
             2) Send item back via US Post. Include name and Musikgarten account number. Musikgarten will reimburse return shipping charges via refund check.
             3) Musikgarten will ship replacement after defective item is processed.

CDs and natural instruments will wear out over time. Musikgarten will not replace items due to natural wear and tear or customer mishandling.

If you have questions concerning your order please call 1.800.216.6864 or email order@musikgarten.org.

Shipping Methods and Rates
All orders are shipped the next business day after the order is placed.

Musikgarten ships most orders via UPS. The US Postal Service is used for the following domestic orders:
 Package under 2lbs (determined at time of shipping)
 Request by customer

UPS Next Day Air, 2nd day Air, and 3 Day Select are available at customer request. Call or email for pricing. (1.800.216.6864 or order@musikgarten.org)

Shipping Rates for the Continental US and Canada

Order            Amount List       Licensed
  
up to $50         $8.00               $8.00
$50-75            $10.00             $10.00
$75-100          $11.50             $11.50
$100-200           12%                 12%
$200-300           10%                 10%
$300-500             9%                   9%
$500-1000           8%                   8%
$1000-1500         8%                   7%
$1500-2000         8%                6.5%
$2000-5000         8%                4.5%
over $5000           8%                3.5%

International
 
Canada        

If your order is UNDER $200: Call 1-800-216-6864 for pricing
- Shipped via US Post International Priority Mail
- Charged actual shipping cost (based on weight)
   Plus: insurance fee and $5.00 per box handling charge
- Brokerage fees, taxes and duty fees may apply when package arrives

If your order is OVER $200:
- Shipped via UPS
- Charged Musikgarten US shipping percentage
- Other charges 5% GST
   $30.00 brokerage fee
   PST and duty will be billed on an individual basis if Musikgarten is billed

Example:
Order amount  $850.00
Shipping (8%)     68.00
GST (5%)           42.50
Brokerage fee     30.00
Total              $990.50

Hawaii, Alaska, all foreign countries other than Canada, call 1-800-216-6864 or email order@musikgarten.org for pricing.